Terms & Conditions

Welcome to Pancendria. By accessing or using our website, you agree to comply with the following Terms & Conditions. We encourage you to read them carefully to understand your rights and responsibilities.

Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction. In India, this means you are 18 years or older and legally competent to enter into a contract under applicable law. If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian. If you are accessing the site on behalf of a corporation, company, institution, association, or other entity, you represent that you are authorized to bind that entity to these terms and grant all permissions and licenses described herein. We may, at our discretion, decline to provide services where legal or contractual requirements are not met.

Product Accuracy & Pricing

Artisanal Variation: As our chocolates are handmade, slight variations in appearance, color, and weight may occur. These natural differences reflect the artisanal process and are not considered defects.
Allergy Warning: All products are processed in a facility that handles nuts, dairy, soy, and gluten. Customers are responsible for reviewing ingredient lists carefully before consumption.
Pricing: We may update prices or discontinue products without prior notice.

Orders and Payment

Acceptance: Your receipt of an order confirmation indicates that we have received your request, but it does not constitute final acceptance of your order. We may, at our discretion, limit quantities or cancel orders where necessary
Payment: All orders are required to be paid in full at the time of purchase through our secure payment gateway.

Intellectual Property

All content on this website—including text, images, logos, and product descriptions—is the property of Pancendria and is protected by copyright laws. You may not reproduce, duplicate, or exploit any portion of our website without express written permission.

Third-party links, sites, and services

Our website may include links to third‑party websites, advertisers, services, special offers, or events that are not operated or controlled by us. We are not responsible for, and do not endorse, the content, products, or services offered by these third parties. If you choose to access any third‑party website, service, or content through pancendria.com, you do so at your own discretion, and you agree that we are not liable for any issues that may arise from such use.

Privacy

Our Privacy Policy explains how we collect, store, and use the information you provide, including personal details. We may update this policy from time to time, and any changes will take effect once posted on our website. By continuing to use our services, you acknowledge and accept the latest version of the Privacy Policy. For this reason, we encourage you to review it periodically

Security

We take all the necessary measures to protect your information and only save the data on secure servers with access to only authorized personnel. If you discover any security breach or fraudulent activity, please let us know immediately. This will help us take appropriate action to improve our security measures.

To report a security breach, please email us at care@pancendria.com

Limitation of Liability

Pancendria shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. This includes, but is not limited to, delays in shipping due to carrier issues or weather conditions, and health reactions related to undisclosed allergies.

User Conduct

You agree not to use our site for any unlawful purpose or to transmit any malicious code or viruses. We expect respectful communication at all times. Harassment or abusive language toward our staff in any form may result in suspension or permanent removal of access to our services.

Governing Law

The Terms & Conditions, usage of the website and Privacy Policy of this agreement shall be governed by the Indian law and the courts in Hyderabad shall only have exclusive jurisdiction in the event of any disputes.

Changes to Terms

We may update or modify these Terms & Conditions from time to time. Any changes will take effect once posted on this website. By continuing to use the site after updates, you acknowledge and accept the revised terms.

Contact Information

Questions regarding these Terms & Conditions maybe sent to us at care@pancendria.com. We will make every effort to respond promptly and assist you with any concerns.

Last Updated: February 2026