At Pancendria, we take immense pride in the artisanal quality of our chocolates. Because our products are perishable food items, we are unable to offer returns or refunds.

However, your experience matters to us. In specific, genuine cases where a product arrives damaged or defective, we offer replacement at our sole discretion.

​

Our Quality Guarantee

​

If you believe your order has arrived in an unsatisfactory state, please follow these steps:

• Timeline: Contact us within 24 hours of receiving your delivery.

• Documentation: Email us a detailed description of the issue along with clear photographic evidence.

• Resolution: If we determine the case to be a genuine quality concern, we will arrange a replacement of the same item (or one of equal value) within 5–7 business days

​

​​Limitations & Exclusions

​

To maintain the integrity of our small-batch production, the following conditions apply:

• Discretionary Replacements: Replacement requests must include sufficient photographic proof and be submitted within 24 hours of delivery. Requests outside this window or lacking documentation may not be eligible.

• Shipping Issues: We cannot be held responsible for damage or melting if a package is rerouted by the carrier, delivered to an incorrect address provided at checkout, or left unattended after the first delivery attempt.

• Taste Preference: As taste is subjective, replacements cannot be offered based on personal flavor preferences.

​

​​How to Start a Claim

​

Please reach out to our team at care@pancendria.com with your order number in the subject line or call us at  +91-784-284-2424. We are here to ensure your chocolate experience is nothing short of premium.

​

Last Updated: February 2026

​

​