At Pancendria, we take immense pride in the artisanal quality of our chocolates. Because our products are perishable food items, we do not offer returns or refunds under any circumstances.

However, we want you to have a wonderful experience. In specific, genuine cases where a product is damaged or defective, we offer replacements at our sole discretion.

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Our Quality Guarantee

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If you believe your order has arrived in an unsatisfactory state, please follow these steps:

• Timeline: Contact us within 24 hours of receiving your delivery.

• Documentation: Email us a detailed description of the issue along with clear photographic evidence.

• Resolution: If we determine the case is a genuine quality failure, we will issue a replacement of the same item (or one of equal value) within 5–7 business days.

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​​Limitations & Exclusions

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To maintain the integrity of our small-batch production, the following conditions apply:

• Discretionary Replacements: We reserve the right to deny replacement requests that lack sufficient photographic proof or are submitted past the 24-hour window.

• Shipping Issues: We are not responsible for damage or melting if the package is rerouted by the carrier, if an incorrect address was provided, or if the package was left unattended after the first delivery attempt.

• Taste Preference: As taste is subjective, we cannot offer replacements based on personal flavor preferences.

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​​How to Start a Claim

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Please reach out to our team at care@pancendria.com with your order number in the subject line or call us at  +91-784-284-2424. We are here to help ensure your chocolate experience is nothing short of premium.

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Last Updated: February 2026

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